Tag Archive for 'meteor'

Meteor Customer Service

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Sean

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So yes, I dropped my very lovely Sony Ericsson k550i in the River Liffey on Saturday! Now I’m back to the k750i, my luck with phone’s isn’t that brilliant and that k550i had already been mugged off me and confiscated off me in school for trying to update Jaiku! So I guess that’s the end of that chapter! I’ll miss the high quality camera!

Moving on to what I actually meant to post about however is the complicated procedure I had to go through last night to get a Meteor Replacement Sim-card. Firstly I ring Meteor and they tell me I can head down to Extra-Vision and get a Sim-card there. So that I do! Walking down to extra-vision and getting €10 credit to get a free Meteor Sim-card. Ringing back Meteor customer care there is a “problem” with the sim-card and there must have been a mistake in the shop when handing it to me so I have to go and get another sim-card from Extra Vision. Getting back to the house after getting it replaced I’m told once again that the sim-card is invalid and asked where I bought it. I say extra-vision and the nice guy from Meteor on the other end, who was the only person who actually knew what he was talking about all night told me that I couldn’t buy a sim-card from Extra vision and that only the Meteor shop could sell me a replacement sim-card as a replacement sim-card was a sim-card that was blank!

So now I’ve just spent €10 on nothing. So like any good Irish person, I begin to complain. Firstly I used the “you guys fucked up on me card” which I didn’t expect to work that well. Usually you get an apology and that’s about that, then you have to move on to the manager but this time, it was strangely simple! I got the €10 refunded to me as credit. An apology and told that if I would get a sim-card free of charge in the meteor shop.

…shame.. I wanted an argument! :P


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