klogo

So I ordered 2gigs of RAM of “Komplett.ie” there two weeks ago.

The order went through, I got my email confirming my order number etc. etc.

I watched as the order changed to “processing”.

*POOF* Order Gone.

Checked with the credit card company, charge gone through. Odd I thought, so I sent them an email.

So far, its been 14 days and still no reply!

Their company number is even more of a disgrace. €0.15 a minute, and your only on the phone that one minute anyway.

“Welcome to Komplett. etc etc.”

“For customer Service press 1”

“For tech support press 2”

No matter WHAT I press, the line disconnects.. Leaving me in a loop of paying €0.15 a minute just to try get through to them! Frustrating to say the least!

According to “Boards.ie” Komplett are experiencing problems at the minute with a warehouse move. As well as the website going down the last few days and many products missing. Still you’d think they’d respond to their emails?

Update: 4:44pm – 23rd of April

After 14 days Komplett responded

Hello Sean,

Our sincerest apologies for the delayed response! At this stage the order will have been cancelled if you’ve still not received it. We went through a major systems change on the back end which lead to the cancellation of orders placed on the old system but not already shipped out. If you were already charged for the order, please let us know so we can correct this for you. If you weren’t and would still like to purchase the item(s), you’ve only to re-create the order. If you have problems logging in, your account was not able to be transferred from the old system to the new one, so just create a new account and you’ll be good to go.

Best,

Komplett.ie Service