r4cards.co.uk say I commit Fraud
So nearly two months ago at this stage an order was put in at www.r4cards.co.uk for my younger brother for his birthday. The Product? A £26.95 8gig R4 card! It clearly says on the site that mainland Europe deliveries can take between 5 and 7 working days and that products are dispatched within 24 hours. It all looked good to me.
Then the nightmare of dealing with an online company without a phone line began.
After a week I emailed stating that I hadn’t recived the product yet and was told that I had not given them my shipping address, even though they had my billing address and it was the same, but I let it go, forwarded the address again and hoped for the best.
Another week past, another email was sent this time to no reply, I sent another email the next day. No reply.
I said I’d give them a month and then alert the bank to cancel the credit card transaction. A month came and went, still no card in the post. So I sent of another email to the customer service department letting them know that if they did not respond promptly I would be cancelling the order on the credit card.
STILL no reply!
So I logged on a couple of days ago [having not yet cancelled the order on the credit card] and see a note beside my account number saying [fraud].
I have to be honest, I had to laugh. What sort of a thrown together company is this? How am I the one committing fraud? Needless to say the bank has been contacted and the charge is going to be cancelled. I wont be using r4cards.co.uk again.
What kinda got me though is if you look at the website there is nothing but great reviews. All either 4/5 stars or 5/5 stars. Which leads me to believe that noone has encountered a problem with this company before [or they would have realised how easily their emails are ignored], or the far more likely, all those reviews are fake.
Anyway, I’ll be forwarding this post to the company now and hope to see a reply!
October 2nd, 2009 at 2:32 pm
well done at last someone had the b—- to say what I wanted to say about this company. Never ever will I deal with them again. R four cards???? More like Revenue for us but nothing for you! kind of company.
November 6th, 2009 at 5:34 pm
id just like to say that they are all conners. all there r4 cards are fake and when u do buy one the software doesnt work on it anyway! STAY CLEAR OF THESE GUYS!
January 5th, 2010 at 10:48 am
rdcards.co.uk are a total scam, i ordered several in stock items before christmas on the 14th Decembr, nothing turned up so on the 18th i contacted the their customers support via live web chat as their phone line is never answered, he told me the item had been shipped on the 16th of december, so i waited and waited its now the 5th January 2010 and nothing has arrived, im now back with their live chat support who are telling me the card was shipped on the 14th december, they are full of lies, deceptive and support non existent, i cant tell you how frustrated i am with them, they will take your money and you wont recieve the goods, my advise spend a few quid more and go somewhere else, im now opening a dispute with paypal, companies like this with no face value hide behind flashy websites but never deliver the goods, I would steer well clear, they need to be shut down.
January 5th, 2010 at 4:03 pm
Hopefully this company will get closed down soon, far too many people are getting scammed by them!
February 13th, 2010 at 4:59 pm
I bought an R4 SDHC card + 8GB mini SDHC card on boxing day from r4cards.co.uk, and received it a few days later, set it up and it worked fine. I must say that their service was fine, but they are honestly, thay bombard my hotmail e-mail address like crazy – with their ‘special offers’ and ‘special promotional codes’